Last Updated: January 2025
CivicAg respects your right to control your personal information. This page explains how you can request the deletion of your data from our systems.
What Data Can Be Deleted
You may request the deletion of:
- Your conversation history and chat interactions with CivicAg
- Personal information you have provided through our service
- Usage data and activity logs associated with your account
- Any other personal data we have collected about you
How to Request Data Deletion
To request deletion of your data, please follow these steps:
- Send an Email Request: Contact us at privacy@civicag.com with the subject line "Data Deletion Request"
- Provide Identifying Information: Include sufficient information to help us locate your data, such as your email address, approximate dates of usage, or other identifying details
- Specify Your Request: Clearly state that you wish to have your personal data deleted from our systems
- Confirm Your Identity: We may ask you to verify your identity before processing your request to protect your privacy and security
Processing Timeline
We will process your data deletion request within 30 days of receiving your verified request. You will receive a confirmation email once your data has been successfully deleted from our active systems.
Important Considerations
Please be aware of the following:
- Some data may be retained for legal or compliance purposes, such as records required by law or to resolve disputes
- Anonymized or aggregated data that cannot identify you may be retained for analytical purposes
- Backup copies may take additional time to be permanently removed from our systems
- After deletion, you will not be able to recover your data or conversation history
Alternative Options
If you do not want to delete all your data, you may also request:
- Access to your personal data to review what information we hold
- Correction of inaccurate information
- Restriction of certain data processing activities
- Export of your data in a portable format
Contact Us
If you have questions about data deletion or need assistance with your request, please contact us at privacy@civicag.com. We are committed to protecting your privacy and responding to your concerns promptly.